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Good location. Friendly, helpful staff, looked after our bags for the day saving left luggage fees at King's Cross. Facilities in the room are excellent, full kitchen and lounge area, and would certainly be of benefit if staying more than a few days. easy access from Gloucester Road tube. Perfect for Science, Natural History and V&A museums

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Lovely hotel, Our room/suite was large, much bigger than others I have stayed in. The only downside, as there is always one hey, was the breakfast, we would have loved to have a english breakfast, but only did continental..

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Hotel room was excellent and a nice surprise to have a fully fitted kitchen in the room. Beds were comfortable and bathroom very clean and tidy. I chose this hotel because it was near to the Royal Albert Hall and it proved an excellent choice. It was only a 10 minute walk away and also the Natural History Museum was even nearer! There was a whole host of restaurants and pubs within a very short distance and the tube was only round the corner. I would definitely stay there again.

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On arrival I thought I would chill and put the tv on, it didn't work. I rang down and the reception said they were in a staff meeting and would get someone up after. The kettle cable was burnt, the freezer flap dropped every time you went in the fridge, the button to flush the toilet wouldnt work and to top that off, someone had set the alarm for stupid o'clock and it went off not happy. The staff were pleasant and offered to swap rooms, but as my mum is disabled moving rooms isn't always an easy answer.